Date last updated: 4/20/2020
We work hard to build and maintain a relationship of trust with you. So, when it comes to handling your information, we do so carefully and sensibly, and in ways that live up to that trust. This policy lets you know how we do that, including what information we collect, how we use and protect it, and how you can decide what we do with it. Our goal is to help you understand how we use your information to improve our content, products, advertisements, and services.
We may combine any and all of this information to help create better products, services, and consumer experiences.
You can tell us how we can use your information by clicking on the links below:
If you live in the EU, you have certain personal data rights, including to access what personal information we have about you, make corrections or updates to it, tell us to delete that data, or receive a portable copy of that information. These rights don’t apply in all situations. Please click the links below to:
If you live in California, you may also have certain privacy rights, including to access what personal information we have about you, ask us to delete the personal information we collected from you, or request for us to not “sell” that data. These rights also don’t apply in all situations. To learn more about your rights and how to exercise them, please click the link below:
We collect information when you give it to us, when you contact us, visit our sites, use our mobile applications or services, use our products or devices, or view our advertisements. We also receive information from other companies who have obtained your consent to share or sell it, have ensured that other companies from whom they have received your information can share it with them and, in turn, with us and/or other companies or have collected the information when you visit their websites.
Data elements in this category include names (including nicknames and previous names), titles, mailing address, email address, telephone/mobile number and contact information for related persons (such as authorized users of your account).
Data elements in this category include unique ID number (such as customer number, account number, subscription number, rewards program number), system identifiers (including username or online credentials), device advertisers, advertising IDs and IP address.
Data elements in this category include social security number, driver’s license number and passport number.
Data elements in this category include bank account number and details and payment card information.
Data elements in this category include facial recognition data, voiceprint, fingerprint and a mathematical representation of your biometric identifier, such as the template maintained for comparison.
Data elements in this category include personal characteristics and preferences, such as age range, marital and family status, shopping preferences, languages spoken, loyalty and rewards program data, household demographic data, data from social media platforms, education and professional information, hobbies and interests and propensity scores from third parties (likelihood of purchase, experiencing a life event, etc.).
Data elements in this category include customer account information, qualification data, purchase history and related records (returns, product service records, records of payments, credits etc.), records related to downloads and purchases of products and applications, non-biometric data collected for consumer authentication (passwords, account security questions), customer service records.
We create inferred and derived data elements by analyzing our relationship and transactional information. Data elements in this category include propensities, attributes and/or scores generated by internal analytics programs.
Data elements in this category include: IP address, MAC address, SSIDs or other device identifiers or persistent identifiers, online user ID, encrypted password, device characteristics (such as browser information), web server logs, application logs, browsing data, viewing data (TV, streaming), website and app usage, first party cookies, third party cookies, flash cookies, Silverlight cookies, web beacons, clear gifs and pixel tags.
Data elements in this category include photographs, video images, CCTV recordings, Call Center recordings and call monitoring records, and voicemails.
Data elements based on how it is collected include:
Information collected from consumer programs
Consumer Research Studies where you have provided your informed consent
Data elements in this category include smart device records, IoT products.
Data elements in this category include precise location (such as latitude/longitude)
We do not knowingly collect personal information directly from children under 16, except where we have the consent of the parents or guardians. We receive children’s data from parents and guardians.
We collect information about you in many ways from many places. Some of the information we collect may include personal information that can be used to identify you; for example, your name, email address, telephone number, or postal address. In some countries like those in the EU or in states like California, things like IP address or cookie and mobile device identifiers may also be considered personal information.
Here are the ways we collect your information:
Please note: We may combine all of the information we collect about you to give you better products, services, and user experiences.
We use your information to help us meet our purpose of touching and improving the lives of people like you every day around the world. For example, we use your information to:
We also use your information for internal business purposes, such as:
We may also use your personal information to better understand you and our customers generally, including:
Another way we use your information is to track your use of products, services and websites to make sure that what you hear from us is relevant and useful to you as an individual. For example, we may send you information about Gillette® products if you have shown interest in our shaving products by visiting Gillette.com. When we do this, we may identify you or your device and associate you with different devices you may use in order to deliver more relevant advertising to you. We will use your information – a cookie ID or device ID -- to limit the number of times you see the same advertisement from Gillette. We want you to hear from us about the products you use and love without you hearing the same message We may also use your personal information to learn more about what consumers want so that we can make new products or improve the ones we already have.
We respect your personal information and take steps to protect it from loss, misuse, or alteration. Where appropriate, these steps can include technical measures like firewalls, intrusion detection and prevention systems, unique and complex passwords, and encryption. We also use organizational and physical measures such as training staff on data processing obligations, identification of data incidents and risks, restricting staff access to your personal information, and ensuring physical security including appropriately securing documents when not being used
Cookies are small files sent to your computer as you surf the web. They store useful information about how you interact with the websites you visit. Cookies do not collect any information stored on your computer or device or in your files. Cookies do not contain any information that would directly identify you as a person. Cookies show your computer and device only as randomly assigned numbers and letters (e.g., cookie ID ABC12345) and never as, for example, John E. Smith.
These are the types of cookies we use:
How you can control cookies. You can set your browser to refuse all cookies or to indicate when a cookie is being sent to your computer. However, this may prevent our sites or services from working properly. You can also set your browser to delete cookies every time you finish browsing.
When you visit our partner sites, we can show you ads or other content we believe you would like to see. For example, you may receive advertisements for Always Discreet if we notice that you are visiting sites that sell adult incontinence products. And from that information we may conclude that you therefore could well be interested in a adult incontinence product. In this way, we intend to send you relevant information about our products that might be of benefit to you.
This section applies only to our processing of personal data of EU country residents. It aims to provide increased transparency into our processing, retention, and transfer of EU resident personal data that is in line with the letter and spirit of the General Data Protection Regulation.
Until you request to delete the personal data or withdraw your consent. If you do not make such a request, the personal data will be deleted on the following schedule:
For more information about the categories of personal information we collect, business and commercial purposes for the collection of the personal information and categories of third parties with whom we share the personal information, please see the disclosures above. As a California resident, you may have the right to request, twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
In addition, you have the right to request that we delete certain personal information we have collected from you. To submit a request for general disclosure, access all the information we have about you or to ask to delete your data you can contact us here or call us at (877) 701-0404 . To help protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or considering your deletion request. Upon receipt of your request, we will send you a verification form by email or postal mail. To complete your request, please respond to the verification form when you receive it. To verify your identity, we may require you to provide any of the following information: Name, email address, postal address, or date of birth. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
Please understand that P&G cannot delete personal information in those situations where our retention is required for our own internal business purposes or otherwise permitted by the CCPA (such as fraud prevention or legal compliance). In these situations, we will retain your information in accordance with our records retention program and securely delete it at the end of the retention period.
Finally, you also have the right to opt out of the sale of your personal information. To exercise that right, please complete the process by contacting us here or call us at (877) 701-0404.
Under the CCPA, you may designate an authorized agent to make a request on your behalf but the agent will need to complete the verification process, including the submission of proof that it has been designated to act on your behalf. For access and deletion requests made by an authorized agent on your behalf, we also may require you to verify your own identity directly with us (as described above). We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise your rights under the CCPA.
california notice for minors. We may offer interactive services which allow teens under the age of 18 to upload their own content (e.g., videos, comments, status updates, or pictures). This content can be removed or deleted any time by following the instructions on our sites. If you have questions about how to do this, contact us . Be aware that such posts may have been copied, forwarded, or posted elsewhere by others and we are not responsible for any such actions. You will, in such cases, have to contact other site owners to request removal of your content.
Please contact us directly with any questions or concerns you may have about your privacy and our data protection practices or if you are a consumer with a disability and need a copy of this notice in an alternative format.