FAQ

Frequently Asked Questions

Purchasing Always Discreet
  • Who are TDG Commerce? TDG Commerce is a company registered in the UK that manages the alwaysdiscreet.co.uk online shop to sell online Always Discreet products to consumers.
  • Which payment methods are accepted? Payment methods available are Paypal, Visa and Mastercard (both credit and debit card), American Express and wallet payments (eg Applepay, Google pay etc).
  • Will you store my payment details? No means of payment details are stored by us. Means of payment details are processed by Stripe for the purpose of the transaction and are stored for the time needed to complete the purpose for which it was collected or as required by law.
  • Do I pay for VAT? In line with UK tax regulations, for incontinence pads and pants, VAT is applicable at 0% if you buy less than 200 disposable pads and/or pants and you are purchasing these incontinence protection products for yourself or a member of your immediate family for personal use. For more information, please see our sales terms.
  • When will I be charged?
    • For Regular Home Delivery: After you’ve signed up for a regular product delivery and provided your payment details, payment for the first order will occur as soon as you place the order. Your payment details are saved in your account (but not stored by us – See Question ‘will you store my payment details’). For the subsequent delivery, you will receive an order confirmation and the total amount of the order will be charged to the debit or credit card that you provided and was saved.
    • For one-off purchases: Your payment will be processed as soon as you receive the order confirmation from us.
  • How can I change my payment card details? You can easily change your payment details:
    • For Regular Home Delivery: Log into your account and go to Subscriptions
      1. Click on the edit button on the top right
      2. Select Update Payment Method
    • For one-off purchases: Log into your account and go to Account Settings and select the tab Payment Methods
  • How can I change my address?
    • For Regular Home Delivery: Log into your account and go to Subscriptions
      1. Click on the edit button on the top right
      2. Select Update Shipping Address
    • For one-off purchases: Log into your account and go to Addresses. You can manage all your addresses here.
  • Can I return my order? We are sure you will love Always Discreet but in the event you have changed your mind or are unhappy, please get in touch with our team via the contact us page for information on how to return your product. More information can be found within the MyAlwaysDiscreet Terms and Conditions.